Terms and Conditions - Leading Crayside Cattery in Essex

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Terms and Conditions

Terms and Conditions

Deposits, Cancellations or re-scheduling of your booking
Deposits are taken to secure your cat(s) boarding holiday with us and so that we can plan the year ahead.  There are a lot of behind the scenes preparations and upfront costs to ensure the cattery is up and ready for your cat(s) stay.  Therefore, in order to aid with the smooth running of the cattery and to ensure we are prepared for your cat(s) stay, we do not refund or transfer deposits.  Please also note that until we receive your deposit your booking is not secure.  
48 hours prior notice policy
If you have paid the full amount for your cat(s) stay but then need to cancel we will refund the full amount minus the deposit amount as long as you have given us 48 hours prior notice to the boarding start date.  
Please note if 48 hours prior notice is not given we will not refund any amounts back to you.  
Once your deposit has been received your booking is secured.  However, Crayside Cattery reserves the right to charge an administration fee of £20 per cat, per booking for any cancellations or re-scheduling of your booked dates.  
We charge from the day your cat comes in until the day they go home (inclusive).
Prices are subject to revision when necessary, however, once booked and deposit paid the price will not change for that booking.  
Opening times:
Ensure you advise us of any changes to your drop off and pick up times

Monday to Friday : 8.30am-11.30am & 4.00pm-5.30pm (closed all Bank Holidays)
Saturday: 8.30am-11.30am only  Sunday: 8.30am-10.30am only

Belongings – we provide bedding, food and water bowls, litter trays (woodchip litter) but encourage you to bring something from home that your cat(s) will recognise. However, we will not be held responsible for any damage/loss to anything that you bring in from home.   

Please ensure you are in agreement to the above Terms and Conditions and information on our website pages before booking

Thank you and we all look forward to seeing you and taking care of your cat(s) here at Crayside Cattery

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